Customer Service Representive Advanced English (C1)

Responsibilities:

- Manage each contact interaction with our customers? satisfaction as your number one priority.
- Identify customers? needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures;answering questions;providing information.
- Deliver on commitments, do what you say you will do.
- Resolve the customer issue same day, at most within 24 hours.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Interact with customer by asking probing questions to identify customer needs and properly solution

Requirements:

- English proficiency C1
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
- High School diploma or equivalent required.
- Experience in a call center industry preferred.
- Excellent verbal and written communication skills.
- Ability to ask probing questions and problem resolution skills.
- Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
- Ability to read, write, speak and understand the English language in a business environment.