Client Happiness Coordinator Bilingual

JOB DUCK IS HIRING CLIENT HAPPINESS COORDINATORS



Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, usually a law firm.



Happiness Coordinators improve customer retention, reduce customer churn, scout new customer opportunities, and drive new business growth through customer advocacy. Applying here is just the first step in our multiple-stage application process.



Duties and responsibilities will include but are not limited to the following:



- Developing and maintaining strong relationships with existing clients.

- Organizing and scheduling quarterly business reviews with clients.

- Creating, maintaining, and sending client satisfaction surveys to measure possible areas of improvement.

- Providing support to client requests with friendly, accurate, and timely information.

- Performing administrative duties, such as mailing, calendaring, and telephone communication.

- Maintaining client records.

- Building a rapport with clients

- Other tasks as determined by the client



To be considered for this opportunity, you should have the following:

- At least 15 months of experience in a related position or a related qualification.

- Advanced or native-level English skills (written and spoken).

- Client-oriented.

- Excellent interpersonal skills.

- Strong organizational skills.

- Attention to detail.

- Excellent written and verbal communication skills.

- Ability to maintain confidential information.

- Problem-solving skills.

- Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s).



What can Job Duck offer you?



- Monthly Compensation of 950 USD.

- Paid Time Off.

- Social Security and retirement benefits.

- 13th-month payment in December.

- Paid annual leave.

- Holiday pay rate where applicable.

- Eligible for Annual Bonuses.

- Referral Bonuses.

- 100% Remote/Home Based Position.

- Full Time.

- Long-Term Career Opportunity.

Parental Leave.

- Professional Development and Training opportunities.

- Dedicated Team Member for ongoing support during employment.

- Core Value Alignment with our clients.





We encourage you to apply now! Are you looking for a work-life balance and a Great Place to Work (we?re certified!)? Duck for it!

Every candidate has to pass each step in our application process to become part of our team.
Please be mindful to only apply to one job offer at a time.