Technical Service Coordinator Textile sector

We are looking for a Technical Service Coordinator- Textile sector specialized in the textile sector. In this role, you will be responsible for supervising and coordinating all activities related to technical service with a focus on quality. Your main objective will be to ensure customer satisfaction by providing efficient and high quality technical solutions.


Requirements:
Engineering or a related degree is preferred. Equivalent job experience (5+ years) with no degree is acceptable.
5+ years of experience in yarn manufacturing and / or yarn quality control applications is preferred, including exposure to the manufacturing processes and an understanding of the underlying theory behind the processes. Exposure to quality requirements and measurement techniques.
Experience in quality, complaint handling, customer service in the textile sector.
American Visa (Is a plus)
Hard Skills: Should be knowledgeable in textile yarn processing or fabric forming technologies, Yarn QA/Production Process, DYE Process, Proficiency in MS Office applications.
Soft Skills: Team work, effective communication, Oriented to results, self-managing
Responsibilities: Of the decisions made, of confidential documents and information, custody and good use of assigned equipment.
Advance english level. It is a must.

Responsibilities:

Monitor critical customer product requirements against the company product shipments to ensure acceptable product performance.
Use technical skills to assist customers in determining and selecting appropriate products for maximizing customer quality and efficiency objectives.
Coordinate with Product Development and the customer for the introduction and growth of innovations.
Provide the company Sales with customer and competitive information to enhance company knowledge of customer market position.
Investigate customer product dissatisfaction and determine the appropriate response necessary for improvement.
Determine responsibility for product losses reported by the customer and resolve financial liabilities reflecting an ethical and honest relationship with the customer.
Effectively communicate customer requirements and concerns within the company to promote improved customer focus.
Manage change in products at individual customer locations to promote ease of transition and minimize customer process disruptions.
Verify and present the amounts paid for claims, according to the budget managed by the Technical Service Management.
Technical support to other production areas within the company.
Responsible for ISO, procedures, objectives and improvements for the area.

More information:

Location: American Park (Ciudad Arce)
Salary, legal benefits and additional to the law.
Good work environment, opportunity for growth.
Schedule: Monday to Friday from 7:00 to 5:00, availability to travel 1 or 2 times a month inside or outside the country.