Are you a strong communicator who loves problem-solving and negotiating win-win solutions? Join the retention team representing a major U.S. satellite TV provider! Help existing subscribers find the best programming packages while saving on their monthly service.
POSITION DETAILS:
Location: Concentrix Salvador del mundo
English Level Required: 50% ? 65% (Intermediate / Mid)
Role: Customer Retention, Account Care & Contract Renewals
Schedule: Full Flexibility Required
Training: 100% PAID from Day 1!
ABOUT THE ACCOUNT:
Major American satellite television and entertainment provider serving millions of residential customers across the United States.
Handle inbound calls from existing customers requesting plan modifications, offer adjustments, or cancellations, and use problem-solving skills to retain their business.
WHAT WE OFFER:
Competitive base salary + performance/retention bonuses
Clear opportunities for internal growth and career progression
Onsite clinic & comprehensive employee health programs
Secure parking & a supportive, team-driven environment
Continuous coaching and professional skills development.
REQUIREMENTS:
High School Diploma (Bachillerato)
Full schedule availability
Intermediate English proficiency (conversational & customer-oriented)
Empathy, active listening, and strong negotiation skills
Don?t miss the chance of joining the biggest company in El Salvador, Apply NOW!!!
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